FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — no minimum spend required. Just shop and enjoy the convenience.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location. Fast, reliable, and always on time!
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. Cash on Delivery is available throughout KSA and UAE — because convenience should be at your doorstep too.
4️⃣ Can I return or exchange an item?
Yes, you can! You have 7 days from the delivery date to return or exchange an item.
Just make sure it’s unused and in its original packaging.
🔄 Check out our full Return & Refund Policy for all the details.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or wrong product?
No worries — we’ve got you covered.
If you receive a damaged, defective, or incorrect item, contact us right away and we’ll arrange a free replacement or issue a full refund.
7️⃣ Do you ship internationally?
Not at the moment. We currently deliver only within the UAE and Saudi Arabia.
🌍 But stay tuned... we’re expanding soon!
8️⃣ How can I contact customer support?
We’re always here to help!
📧 Email us at: ibuygulfofficial@gmail.com
Or use the contact form on our website — we respond quickly!
9️⃣ Are your products authentic and high-quality?
Yes — 100% guaranteed.
We only offer genuine, high-quality products sourced from trusted suppliers. Quality is non-negotiable at IBUY GULF.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help!
Please email us as soon as possible at 📧 ibuygulfofficial@gmail.com.