Return & Refund Policy
At IBUY GULF, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a smooth return and refund process in line with the policy below.
✅ Return Eligibility
We accept returns within 7 days of delivery if the following conditions are met:
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The item is unused, in its original packaging, and in the same condition as received
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The return request is submitted within 7 days of receiving your order
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You can provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
The following items are not eligible for return:
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Used, damaged, or altered items
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Items returned after the 7-day return window
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Clearance, sale, or final sale items
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Gift cards or promotional items
🔁 How to Return an Item
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Email us at 📧 ibuygulfofficial@gmail.com with your order number and reason for return
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Our support team will review and send you return instructions
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Ship the item back — customer is responsible for return shipping, unless the item was damaged or incorrect
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Once we receive and inspect the return, we’ll process your refund within 5–7 business days
💸 Refund Details
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Refunds are issued to your original payment method
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Processing time may vary depending on your payment provider
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You will receive a confirmation email once your refund has been successfully issued
📦 Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or not what you ordered, contact us immediately with:
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Your order number
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Clear photos of the item and issue
We’ll resolve it quickly by offering a free replacement or a full refund.
🛑 Late or Missing Refunds
If you haven't received your refund:
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First, check with your bank or payment provider
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Then, contact us if the issue continues — we're happy to assist
📧 Email: ibuygulfofficial@gmail.com
💬 Need Help?
We're here to support you. Reach out to us any time:
📧 ibuygulfofficial@gmail.com
📍 Serving: United Arab Emirates & Saudi Arabia